Frequently asked questions
The short version of what prospects usually ask us. Something missing? Ask below.
What exactly is Sencai?
A control plane over infrastructure you already own. Connect your cloud accounts and your on-prem servers, and Sencai gives you provisioning, security scanning, cost management, monitoring, and AI-assisted operations in one place - instead of a dozen consoles and point tools.
Do I have to migrate anything?
No. Connect your existing cloud accounts and Sencai imports the infrastructure you already run - VMs, networks, and storage are discovered and promoted to managed resources without re-provisioning. Starting fresh? Talk to us - we set managed capacity up individually.
Which cloud providers are supported?
Today: Hetzner, OVHcloud, Scaleway, UpCloud, AWS, Microsoft Azure, Google Cloud, DigitalOcean, Vultr, Akamai/Linode, and Oracle Cloud - plus your own on-premise and bare-metal servers through the same agent. IBM Cloud is next.
Can Sencai manage servers outside any cloud?
Yes - this is one of the things that makes Sencai unusual. The fleet agent enrolls on-premise and bare-metal servers exactly like cloud instances: monitoring, patching, inventory, runbooks, and a browser SSH terminal, no cloud account required. Kubernetes clusters join via a Helm chart.
Where does my data live?
Platform data - your account, your audit trail and your operational records - is handled under GDPR by an EU company and is held in EU regions. Where your workloads run depends on the mode you choose: with your own cloud account or your own hardware they never leave your infrastructure; in Sencai-managed accounts they run in cloud accounts we operate, and the provider underneath is named to you as our sub-processor.
How does pricing work?
Two independent axes. Your organisation plan starts at zero: one user, one cloud environment and five managed resources cost nothing, and from the second user the price grows continuously with how many people you have, how much runs automatically and how much AI does. There are no tiers to jump between - the calculator on the pricing page gives you the exact figure. Your personal plan is the other axis: your own AI assistance, automations and how many organisations you can own, from free. Every new account also starts with a 14-day full-access trial, no credit card required.
Do I pay the cloud providers, or Sencai?
Today you connect your own cloud accounts (BYOC): the contracts, credits and provider relationship stay yours, and Sencai manages what runs inside them. Managed capacity billed directly by Sencai - one contract, one invoice across every provider - is something we are preparing and set up individually; talk to us if that is what you need.
How is the platform secured?
Encrypted credential storage, an immutable hash-chained audit log, continuous vulnerability scanning, SSO with 2FA, and role-based access with just-in-time elevation. See the Security & Trust section on this page.
Ready to take control of your cloud?
Join the teams building on European-sovereign infrastructure. Start today - no sales call required.