Terms of Service
These Terms of Service ("Terms") form a binding agreement between Sencai Tech s.r.o. ("Sencai", "we") and the customer ("you") and govern all use of the Sencai platform and related services. By creating an account or using the service you accept these Terms on behalf of yourself and, where applicable, the organisation you represent - and you confirm you are authorised to do so. The service is intended for business use.
The service
Sencai is a multi-cloud control plane provided as Software-as-a-Service. Subscription tiers, quotas, and current capabilities are described on the Pricing page. Descriptions on the website are informational; we continuously develop the service and may modify, add, or retire individual features, provided the core character of the service is preserved.
Account and security
You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for safeguarding credentials, including enabling the available security features (two-factor authentication, role-based access). Notify us immediately at security@sencai.space of any suspected unauthorised use.
Your responsibilities
You are solely responsible for the cloud accounts and servers you connect, the credentials you store, the workloads you run, and the lawfulness of the data you process through the platform. You remain the operator of your infrastructure; Sencai provides tooling, not operation of your systems, unless expressly agreed otherwise in writing. You must comply with the terms of the third-party providers whose accounts you connect.
Acceptable use
You must not use the service for unlawful purposes, to infringe third-party rights, to conduct security testing against systems you are not authorised to test, to disrupt the service or circumvent usage limits, or to resell or provide the service to third parties except as expressly permitted by your plan (e.g. MSP multi-organisation use). We may investigate violations and take proportionate technical measures.
Managed capacity and third-party providers
Where Sencai provisions and bills infrastructure capacity for you, the capacity is provided on infrastructure of third-party providers and remains subject to the applicable provider's service terms and availability. Sencai is not responsible for outages, changes, or discontinuation of third-party provider services outside our reasonable control; where we receive credits from a provider for such failures, we will pass on a corresponding benefit.
Fees, billing, and taxes
Subscription fees are charged in EUR, monthly or annually in advance, and are non-refundable except where these Terms or mandatory law provide otherwise. Subscriptions renew automatically unless cancelled before the end of the current period. All prices are exclusive of VAT and similar taxes. We may adjust prices with at least 30 days' notice, effective from the next billing period. Late payment may result in suspension of the service after notice, and statutory default interest may apply. Where an invoice remains unpaid, we suspend access on the 14th day after the due date and, if it is still unpaid, delete the affected resources on the 21st day. Resources in your own cloud accounts are never deleted.
Trial
New organisations receive a 14-day trial with full functionality, no payment card required; fair-use limits apply during the trial. We may modify or terminate trial availability at any time. At the end of the trial, continued use requires a paid tier; your configuration and data are retained for a reasonable period as described in the Termination section.
Intellectual property
The platform, its software, design, and documentation are and remain the exclusive property of Sencai or its licensors. You receive a limited, non-exclusive, non-transferable right to use the service for the term of your subscription. Your data remains yours; you grant us only the rights necessary to operate the service. If you provide feedback or suggestions, we may use them without restriction or compensation.
Confidentiality and data protection
Each party will protect the other's non-public information with at least reasonable care and use it only for purposes of the agreement. Processing of personal data is governed by our Privacy Policy and, where Sencai acts as processor, by our Data Processing Agreement, published at sencai.space/legal/dpa/, which forms part of these Terms; if you want a signature record, you can also sign it in the platform. Where you use Secret Injection, Sencai stores the secret values you provide, encrypted at rest, in Sencai Vault, a secret store that Sencai operates itself on Google Cloud infrastructure in the EU, as listed in our sub-processor register. Sencai treats these values as your non-public information under this section and uses them solely for delivery to your own infrastructure: a Kubernetes cluster, or servers running the Sencai agent where you enable it, and only to locations that the cluster's or server's own configuration allows. Stored values cannot be viewed or exported through the platform, and each delivery is encrypted with a key generated for that delivery alone. Earlier versions of a replaced value may be retained until the injection is revoked or deleted. After an injection is revoked or deleted, Sencai deletes the value and all retained versions from Sencai Vault without undue delay. When you revoke an injection, Sencai instructs the agent that received the value to remove it where such an instruction can be sent; where it cannot be sent or the removal is not confirmed, for example because the agent is offline or has been disconnected or delivery is switched off, the value may remain on your infrastructure. Any copy delivered to your infrastructure is under your control and can be read by anyone with sufficient access to the system that holds it, including privileged users and anyone you allow to run commands through the Sencai agent.
Warranties and disclaimer
The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-interruption. Availability commitments, where applicable, are governed exclusively by the SLA for your tier, and service credits under the SLA are your sole remedy for availability shortfalls.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, loss of profits, revenue, goodwill, or data, and Sencai's aggregate liability arising out of or related to the service is limited to the fees you paid in the 12 months preceding the event giving rise to the claim. These limitations do not apply where liability cannot be limited under mandatory law (including damage caused intentionally or by gross negligence).
Indemnification
You will defend and indemnify Sencai against third-party claims arising from your data, your infrastructure, your breach of these Terms, or your violation of applicable law or third-party provider terms, including reasonable legal costs.
Suspension and termination
We may suspend the service wholly or partly with immediate effect where required to protect the service or other customers, in case of a serious security risk, unlawful use, or payment default after notice. Either party may terminate the agreement with 14 days' notice to the end of a billing period; we may terminate for cause with immediate effect. After termination you have 21 days to export your data, after which we delete it as set out in the Data Processing Agreement, subject to statutory retention duties.
Changes to these Terms
We may amend these Terms with at least 14 days' notice by email or in-app notification. If you do not agree with a material change, you may terminate the agreement effective the date the change takes effect; continued use after that date constitutes acceptance.
Final provisions
Neither party is liable for failures caused by events beyond its reasonable control (force majeure). You may not assign the agreement without our consent; we may assign it to an affiliate or in connection with a corporate transaction. If any provision is invalid, the remainder stays in effect. These Terms, including the Data Processing Agreement that forms part of them, constitute the entire agreement regarding the service and supersede prior arrangements.
Governing law and venue
These Terms are governed by the laws of the Czech Republic, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes will be resolved by the competent courts of Prague, Czech Republic.